FAQs

ORDERS & SHIPPING

Where do you ship from?
All orders are packed with care from our UK studio. We ship worldwide, and every parcel is thoughtfully wrapped to ensure it arrives safely.

Do you offer international shipping?
Yes — we ship internationally with tracked delivery options at checkout. Please note delivery times vary depending on your location.

How long will my order take to arrive?
UK orders typically arrive within 3–5 business days.
International orders may take 7–14 business days depending on customs and carrier delays.

Can I change or cancel my order?
We begin preparing your order as soon as it’s placed. If you need to make changes, contact us within 24 hours and we’ll do our best to accommodate.

What if my order arrives damaged?
If anything arrives less than perfect, please contact us within 7 days with your order number and a photo. We’ll make it right immediately.

PRODUCT CARE

How do I clean my dog’s bed or blanket?
Most of our beds and blankets are machine washable on a gentle cycle with mild detergent. Air dry flat and fluff to restore shape. Always check the product label for exact care instructions.

How should I clean collars, leads, and harnesses?
We recommend spot-cleaning with a damp cloth and mild soap. Avoid soaking leather or metal fittings. Let them air dry away from direct heat.

Are your products suitable for puppies?
Yes — our products are made with gentle materials and soft finishes suitable for all ages. We always recommend supervising young puppies during playtime.

Do you use safe materials?
Absolutely. We carefully select non-toxic fabrics, natural fibres, and durable finishes to keep your dog comfortable and safe.

SIZING & FIT

How do I choose the right collar size?
Each collar listing includes a detailed size guide. Measure around your dog’s neck and leave two fingers of space for comfort. If you’re between sizes, we recommend sizing up.

Do you offer custom sizes?
Yes! We can create bespoke sizes upon request for smaller or larger breeds — just reach out before ordering.

My dog is still growing — what size should I choose?
For puppies, choose the size that allows a little growing room while still fitting securely. Adjustable collars and harnesses are a great option.

RETURNS & EXCHANGES

Can I return or exchange an item?
We accept returns within 14 days of delivery for unused, unwashed items in their original packaging. Please contact us before sending anything back so we can guide you through the process.

Are sale items refundable?
Sale or clearance items are final sale and not eligible for returns or exchanges.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item was faulty or incorrect.

TREATS & GROOMING

Are your treats natural and safe?
Yes — our treats and chews are made from high-quality, natural ingredients without artificial preservatives, colours, or fillers.

Can dogs with allergies eat your treats?
We offer a variety of recipes, including grain-free and single-protein options. Please read ingredient lists carefully or contact us for personalised recommendations.

Are your grooming products suitable for sensitive skin?
Definitely. Our shampoos, balms, and sprays are made with gentle, plant-based ingredients suitable for all coat types and sensitivities.

WHOLESALE & COLLABORATIONS

Do you offer wholesale options?
Yes — we partner with select boutiques and concept stores that share our values. Please contact us for our wholesale catalogue.

Can we collaborate on a photoshoot or social campaign?
We love collaborating with like-minded creators and dog owners. Send us your ideas — we’d love to hear from you.

GENERAL

Do you have a physical store?
Not yet — but you can explore our full collection online and follow us on Instagram for product launches, styling inspiration, and behind-the-scenes peeks.

Can I send an order as a gift?
Absolutely! Just add a note at checkout — we’ll include a handwritten card and wrap it beautifully at no extra cost.

How can I contact you?
You can email us anytime at [hello@yourstudio.com], or use our Contact form.
We’re available Mon–Fri, 9am–4pm GMT, and aim to respond within 24 hours.